Returning Goods:
All returns should be marked for the attention of the Service Dept. and sent to our Devon address, or alternatively, you can hand returns in at our London store. Please include a covering letter with the goods listing your contact details (name, address, phone number and email address) and stating the reason for return. Please do not send any unnecessary items.

Warranty claims and refund requests must also be accompanied by a proof-of-purchase from Cameras Underwater Ltd (invoice, till receipt and/or credit/debit card slip – legible copies are fine. If you have lost these then a bank statement will do). We will not be able to process your return without this information.

Carriage costs incurred to return goods to us are the responsibility of the customer and we recommend using a 'signed for' trackable service. We will confirm receipt of your goods by email, but only if you supply us with an email address.

Sending equipment for service from outside the UK:
Make sure that you have filled in the customs forms correctly. Packages with duty outstanding, or shipping charges forward, will be refused unless a prior arrangement for payment exists. We cannot undertake to negotiate with customs authorities and shippers over misapplied charges.

Warranties / Guarantees:
English consumer law applies when making purchases from Cameras Underwater, i.e. the contract is between you, the purchaser, and us, the seller, and you should contact us first when wishing to make a warranty claim.

Cameras Underwater does not accept the warranty liabilities of other companies. In the case of goods bought from a reseller or source other than Cameras Underwater; please return the goods to the company from which you made your purchase, and include proof of purchase and any other information which may assist in processing your claim.

Repairs / Servicing:
Cameras Underwater can repair or organise the repair of most* products in its product ranges. Items for repair under warranty should be sent to us directly (see below), but it may be advisable to contact us first for help in isolating the source of the problem. For non-warranty items, please contact us - we may advise of an alternative service agent depending on capacity.

* Spare parts are not readily available for housings manufactured by Canon, Casio, Epoque, Fuji, Nikon, Olympus, Panasonic, Pentax & Sony so repair may not be possible. Please contact us for more information.

Refunds:
If, for any reason, you wish to return a product for refund please contact us immediately on +44 (0)1404 812277 or call into our London store or phone them on +44 (0) 207 839 1991. A full refund of the cost of the goods will only be issued on receipt of the returned item in an unused and undamaged condition, complete with all of its packaging, accessories, and documentation. We ask that you notify us of your intention to return goods within 7 working days of their receipt.

Pressure Tests
We charge GBP50.00 ex-VAT per hour for all our service work and pressure testing.

Letters for Insurance Claims:
We can inspect damaged equipment and provide a written report for insurance purposes. There is a charge of GBP35.00 inc-VAT for this service but this is redeemable against any sale we make as a direct result of the claim.

Trade and Sealife Returns:
Please contact us for guidance on return procedures for trade customers and Sealife products.

* Gates offer an extended 2 year warranty when the housing is returned to the factory for service. We can ship your housing to the USA as a customer service and will charge you the shipping costs as appropriate. The following products, assemblies or parts are only serviceable by Gates: Gates XL1/XL1s housing, Gates H38 Housing (for Hasselblad 903swc camera), External Monitors, Viewfinders, External Microphone (parts no's 50-25-021 & 50-25-057), WPG25 & WPG35 Ports (except dome replacement which can be completed by a dealer) and WP25, WP35, SWP25 & SWP35 Ports (including dome port replacement).

** We return goods to Ikelite in batches. It may be that your goods have just missed a return shipment and will have to wait a short time for the next batch to ship. Although delays are frustrating this procedure does keep shipping costs to a minimum which helps to keep our retail prices down.

***All Sea & Sea cameras that require repair have to be returned to Japan. Many strobes also have to returned to Japan for repair if Sea & Sea UK are unable to repair themselves. Sea & Sea Japan only ships once a month, so this can cause apparent delays.

The turnaround times stated in the table are estimates based on our experience and do not include shipping times. These are intended as a guide and complicated problems may take longer to repair. We may take longer to deal with returns during busy periods.

Please understand that underwater photography is a relatively small market and the underwater manufacturers are all small companies. They sometimes take longer to deal with returns than you would expect from larger corporations but the upside is that it is easier for us to talk with the people that are actually dealing with your repairs and we have more influence with them.

Although we do carry out simple work 'in house' we choose to send most returns back to the supplier / manufacturer which ensures all repairs are carried out to manufacturers specifications. Housing and strobe manufacturers generally have any required parts to hand and the camera companies have the ability to repair their own delicate electronics! Another benefit is that any relevent upgrades are completed at the time free of charge, if in warranty.

We no longer carry out service or repair work to obsolete equipment and recommend you contact KMR Photographic in these cases. Their telephone number is; +44 (0) 1621 868805, website www.aquaphot.com, email is aquaphot@email.com.

The underlying theme here is that repairs can sometimes take a while so please give yourself as much time as possible to have your kit repaired before you need it for that 'once-in-a-lifetime' trip. Understandably this is not always possible and we will always do our best to make sure you have your kit back in time but again, this is not always possible.